Privacy Policy

• CLICK TO VIEW OUR PRIVACY POLICY EXTENDED STATEMENT
• Types of Information We Collect
• How We Collect and Use Information
• Cookie Policy
• Release of Information
• Updating, Deleting and Correcting Information
• User Choices on Collection and Use of Information
• Security of Your PII
• California Privacy Rights
• GDPR and legal bases for processing (for EEA users).
• Miscellaneous
• Contact Us
• Addendum 1 – CCPA Addendum for California Residents

Introduction

We recognize that your privacy is important. This Policy discloses the privacy practices for the Site and also covers how personal and other information that we receive or collect about you is treated. Please read the information below to learn the following regarding your use of the Site.

You acknowledge that this Privacy Policy is designed to be read along with the Site’s Terms of Use and that by accessing or using the Site, you agree to be bound by the Terms of Use, as well as this Privacy Policy. We reserve the right to change this Privacy Policy at any time. We will notify you about significant changes in the way we treat personal information by updating this Privacy Policy. Your continued use of the Site and or Services available through the Site after such modifications are posted on the Site will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) your agreement to abide and be bound by that Privacy Policy.

If you have any questions about this Policy, please feel free to contact us by e-mail at info@domusretreat.com.

IMPORTANT: BY USING THE SITE AND/OR OFFERINGS AVAILABLE ON THIS SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT ON THE SITE MAY BE PROCESSED BY US OR ON OUR BEHALF IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.

Types of Information We Collect

In order to better provide you with information about our chemical detoxification services and treatment, we may collect certain Personally Identifiable Information (PII) and Technical Information from you. We will not, however, request health-specific information about you through online forms or online chat.

Definition of Personally Identifiable Information:  This refers to information that lets us know the specifics of who you are. When you engage in certain activities on our Site, such as sending us a message through the “Contact Us” form, we will ask you to provide certain PII. Examples of PII may include your first and last name, email address, and telephone number. You may also provide other PII, whether or not specifically requested by us, by supplying your own details through the “Contact Us” form; the “Chat” feature located on the Site; or by posting publicly viewable comments on the Site. You agree that we may collect any PII voluntarily supplied by you whether or not we have requested it. You must not submit any PII relating to a third party which you do have permission from such third party to provide to us. We do not knowingly collect any information relating to third parties which you do not have permission to provide.

Technical Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Site and what other Sites may have directed you to us. This information, which is collected in a variety of different ways, is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web Site’s Uniform Resource Locator (“URL”) that points to the site you just came from, which URL you go to after visiting our Site, what browser you are using, and your Internet Protocol (“IP”) address.

How We Collect and Use Information

We do not collect any PII about you unless you voluntarily provide it to us. However, you may be required to provide certain PII to us when you elect to use certain services available on the Site, such as requesting that we contact you by sending us a message through the “Contact Us” form on the Site. We will primarily use your PII to provide information and service offerings to you. We will also use certain forms of PII and Technical Information to enhance our Site’s operation, improve our internal marketing and promotional efforts, statistically analyze Site use, improve our information offerings, and customize the Site’s content, layout, and services. We may use PII to deliver information or service offerings to you, and to contact you if you request that we do so. Finally, we may use your PII to enforce our agreements with you, including our Site’s Terms of Use, and this Privacy Policy. We may also collect certain Technical Information. For example, we may use your IP address to diagnose problems with our servers, software, to administer our Site and to gather demographic information. If your web browser omits “do not track” signals, or you use other mechanisms that provide you the opportunity to prevent the collection of PII or Technical Information about your online activities, we honor these signals or mechanisms by refraining from collecting information about you.

Cookie Policy

Depending on how you use our Site, we may store cookies on your computer in order to collect certain aggregate data about our users and to customize certain aspects of your specific user experience. A cookie is a small data text file that is stored on your computer that uniquely identifies your browser. Cookies may also include more personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and your first name to welcome you back to our Site. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Site may not function properly if you elect to disable cookies.

Types of Cookies We Use

Necessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preferences

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Statistics

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
 

Release of Information

We will not sell, trade, or rent your PII to others. We do provide some of our service offerings through contractual arrangements made with affiliates, service providers, partners and other third parties (“Service Partners”). We and our Service Partners may need to use some PII in order to perform tasks between our respective sites, or to deliver services to you. For example, we use Service Partners to assist us in delivering our electronic newsletters and communications to you; collecting PII voluntarily submitted by you through our “Chat” feature; and to analyze Technical Information.

We will choose Service Partners who adopt and promote strong privacy policies. However, the use of your PII by our Service Partners is governed by the respective privacy policies of those providers and is not subject to our control.

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Any other sites linked to or accessible through our Site, including those of our Service Partners, have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy prior to sharing PII with them. We are not responsible for the policies or practices of third parties.

Other than our Service Partners, we do not allow third-parties to collect PII or Technical information about you or your online activities when you use our Site.

Occasionally we may be required by law enforcement or judicial authorities to provide PII to the appropriate governmental authorities. In such cases, we will disclose PII upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

Updating, Deleting and Correcting Information

We believe you should have the ability to access and edit the PII that you have provided to us. You may change any of your PII in your account online at any time by e-mailing us at info@domusretreat.com.

Please include your name and email address when you contact us.

We encourage you to update your PII promptly if it changes. You may ask to have your PII removed from our systems but note that certain Technical Information may not be deleted. In addition, it may be impossible to delete your information completely without some residual information because of backups.

User Choices on Collection and Use of Information

We may, from time to time, send you e-mail and/or newsletters regarding information or services that we feel may interest you. Only Domus Retreat (or agents working on behalf of Domus Retreat and under confidentiality agreements) will send you these notifications. If you do not want to receive correspondence from us, you can “opt-out” by clicking on the “Unsubscribe” link at the bottom of each correspondence.

You also have choices with respect to cookies as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, some parts of our Site may not work properly in your case.

Security of Your PII

Across our Site, you can be assured that your PII is secure as we strive to take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of your PII. For example:

• We work hard to ensure that the data we collect is reliable, accurate, complete and current. We use PII only for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
• We limit access to PII only to specific employees, Service Partners, contractors and agents who have a reasonable need to come into contact with your information.
• Additionally, we also employ a number of physical, electronic, and procedural safeguards to protect PII. Our secure servers and our data centers are protected by encryption, and our servers reside behind firewalls and password protection.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your PII, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through the Site cannot be guaranteed.

California Privacy Rights

California law requires us to provide California residents with additional information regarding how we collect, use, and share your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)). Please see our CCPA Addendum for California Residents in Addendum 1, below.

Upon your request, California Civil Code Section 1798.83, known as the “Shine the Light” law, requires us to provide to you (a) a list of your personal information, if any, which we have disclosed to third parties for direct marketing purposes in the preceding calendar year, and (b) the names and addresses of those third parties. You may make such a request once per calendar year, and we will provide the information to you free of charge. Please send any requests made pursuant to this section to us by e-mail at info@domusretreat.com. However, as defined under Section 1798.83, we do not currently share any personal information with third parties for their direct marketing purposes.

GDPR and legal bases for processing (for EEA users)

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:

• We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services;
• It satisfies a legitimate interest (which is not overridden by your data protection interests), such as to market and promote the Services or similar services and to protect our legal rights and interests;
• You give us consent to do so for a specific purpose; or
• We need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.

As described above, we have identified our lead generation services and how we market our business to our current and prospective customers as having a legitimate interest.

Miscellaneous

You must be at least 18 years old to have our permission to use our Site. Our policy is that we do not knowingly collect, use or disclose PII about minor visitors.

You should also be aware that when Personally Identifiable Information is voluntarily disclosed (i.e. your name, email address, etc.) by you in the comments you post on the Site’s blogs or in other public areas on the Site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages (including unwanted spam messages) from third parties. Such activities are beyond our control and this Policy does not apply to such information. Please consult our Terms of Use for policies regarding user-provided information.

Contact Us

If you have any questions, concerns or inquiries about our Privacy Policy, or our use of your PII, or our privacy practices, please contact us by e-mail at info@domusretreat.com.

Addendum 1 – CCPA Addendum for California Residents

Effective: July 17, 2022
Last modified: July 17, 2022

This CCPA Addendum for California Residents supplements the information contained in the privacy policies and applies solely to all visitors, users, and others who reside in the State of California. We adopt this Notice to comply with the California Consumer Privacy Act (CCPA) and any terms defined in the CCPA have the same meaning when used in this Addendum.

Information We Collect

When you use our products, we collect information that identifies, relates to, describes, references, associates, links, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). In particular, our Websites have collected the following categories of personal information from consumers within the last twelve (12) months. Additionally, we have disclosed the following categories of information for a business purpose in the past twelve (12) months:

Personal information does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.
• Information excluded from the CCPA’s scope, like:
  • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
  • Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following sources:

• Directly from you. For example, from information you submit when you sign up for our Services.  
• Indirectly from you. For example, from observing your actions on our Products.
• From third-party business partners such as social media sites, ad networks, and analytics providers.

Use of Personal Information

• We do not sell Personal Information.
• We may use or disclose the Personal Information we collect for one or more of the following business or marketing purposes:
  • Provide you with customer support, and ensure you are receiving quality service.
  • To contact you or provide you with information, alerts and suggestions that are related to the service if you submit your information via the “Contact Us” link.
  • For billing.
  • To contact you, either ourselves or using the appropriate authorities, if either we or a provider have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.
  • To match you with a provider.
  • To enable and facilitate the delivery of our health services.
  • To supervise, administer and monitor the service.
  • To measure and improve the quality, the effectiveness and the delivery of our service.
  • Market our product and services to you.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • To provide, support, personalize, and develop our products and services.
  • To personalize your experience and deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our websites, third-party sites, and via email or text message (with your consent, where required by law).
• We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Disclosure of Personal Information

We may disclose your Personal Information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient both to keep that personal information confidential and not to use it for any purpose except performing the contract.

We share the minimum necessary personal information with the following categories of third parties:

• Service providers that provide audit, legal, operational, technical or other services for us, such as:
  • Customer service
  • Technical maintenance
  • Monitoring website activity
  • Email management and communication
  • Database management
  • Billing and payment processing
  • Reporting and analytics
  • Marketing and advertising
  • Providers who provide our services

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Request Access to Information

• You have the right to request that we notify you of the Personal Information about you that we have collected and used. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
  • The categories of Personal Information we collected about you.
  • The categories of sources for the Personal Information we collected about you.
  • Our business or commercial purpose for collecting that Personal Information.
  • The categories of third parties with which we shared that Personal Information.
  • The specific pieces of Personal Information we collected about you.
• If we disclosed your Personal Information for a business purpose, we will provide the Personal Information categories that each category of recipient obtained.

Right to Request Deletion of Information

• You have the right to request that we delete any of your Personal Information that we collected about you and retained. Once we receive your request and verify who you are, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
• We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
  • Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Your Rights

To exercise the rights listed above, please submit a request to info@domusretreat.com. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your Personal Information. You may also make a request on behalf of your minor child.

You may only make a request for access twice within a 12-month period. Your request must:

• Provide sufficient information that allows us to verify within reason that you are the person about whom we collected Personal Information or an authorized representative.
• Describe your request with sufficient detail that allows us to understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm that the Personal Information relates to you. Making a request does not require you to create an account with us. We will only use Personal Information provided in a request to verify your identity or authority to make the request.

Response Timing and Format

We will try to respond to a request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

For Requests to Access, our response will only cover the 12-month period preceding the request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We will select a format to provide your Personal Information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.